In May 2025, NatWest completed the sale of its remaining shares held by the UK government. This marks the end of 17 years of partial state ownership that began during the 2008 financial crisis when the government stepped in with a large bailout to save the bank. The government has now fully exited its investment, handing NatWest back to private owners. While taxpayers experienced a financial loss overall, officials say the bailout prevented a deeper economic crisis at the time. NatWest is now free to focus entirely on business growth and serving customers without government involvement, a major step forward for the bank’s future.
Strong Financial Growth in 2024
NatWest’s financial results for 2024 show steady growth and strong performance. The bank reported an operating profit of £6.2 billion, demonstrating its ongoing financial health. It also increased dividends by 26%, signaling confidence in future earnings and rewarding shareholders. Additionally, NatWest added about 500,000 new customers during the year, highlighting its appeal and expanding market presence. These numbers suggest the bank is growing well and effectively competing in the UK’s banking sector. NatWest’s ability to increase profits and attract new clients shows it is on a solid path despite economic challenges.
Branch Closures Reflect Shift to Digital Banking
In response to changing customer behavior, NatWest announced plans to close 53 branches across the UK in 2025. The bank recognizes that many customers now prefer using online and mobile banking, making physical branches less necessary. While some customers may feel the impact of losing local branches, NatWest believes focusing on digital services will provide faster, more convenient experiences for the majority. This decision fits into a wider banking trend where digital transformation is becoming essential. NatWest is investing in new technology to offer better digital tools and services, aiming to meet customer needs in a modern, tech-driven world.
New Partnership with OpenAI to Boost Services
NatWest has partnered with OpenAI to improve its artificial intelligence technology. The collaboration focuses on upgrading the bank’s AI-powered chatbots, such as Cora and AskArchie. These improvements will help NatWest offer quicker and smarter customer support, making it easier for people to get help whenever they need it. The enhanced AI will also strengthen fraud detection systems, helping to protect customer accounts from unauthorized access and scams. This partnership highlights NatWest’s commitment to innovation and using advanced technology to improve safety and customer satisfaction in banking.
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